Frequently Asked Questions

The Naturhouse Method combines a personalised food plan, regular consultations and carefully selected products according to your individual goals, habits and lifestyle.

No. Your Nutrition Specialist considers your goals, current habits, preferences, lifestyle and progress when preparing and adapting your guidance.

The journey generally progresses through three stages: discovering what works for you, building consistency and learning how to maintain healthier habits over the longer term.

The focus is on practical, balanced guidance that can fit into everyday life. Your plan should be realistic for your preferences and routine rather than based on unnecessary restrictions.

There is no fixed duration. It depends on your goals, starting point, progress and the level of ongoing support that suits you.

Results vary from person to person and cannot be guaranteed. Your starting point, lifestyle, consistency and individual circumstances all influence progress. The focus is on realistic progress and habits that can be maintained.

Your Nutrition Specialist considers your goals, lifestyle, eating habits, food preferences and progress when preparing and adapting your guidance.

In many cases, yes. Discuss vegetarian preferences, intolerances, allergies or other requirements during your consultation so your Nutrition Specialist can determine what can be accommodated appropriately.

Naturhouse can provide personalised food and lifestyle guidance for women whose goals or routines are affected by menopause. Product recommendations may also be considered according to individual needs. Naturhouse does not treat menopause or its medical symptoms.

Most Naturhouse products are designed to complement a balanced food plan rather than replace normal meals. If a specific prepared meal, snack or meal-replacement product is included, your Nutrition Specialist will explain how and when to use it.

The focus gradually shifts towards strengthening the habits and knowledge that can help you maintain your progress with less frequent support.

Naturhouse products may be recommended to complement your personalised plan according to your goals, preferences and stage of the program. Your Nutrition Specialist will explain why a product has been selected and how to use it. Recommended products are purchased separately from the consultations.

Products are not recommended in exactly the same way for everyone. Your Nutrition Specialist considers your goals, habits, lifestyle, preferences and progress before suggesting appropriate options.

Yes. Many Naturhouse products can be purchased individually from our online store or Sliema centre. If you are uncertain which product is appropriate, a consultation can provide personalised guidance.

Each product page contains its purpose, key ingredients, directions for use, allergen information and other relevant details.

Naturhouse sells foods, food supplements, drinks, snacks, prepared meals and selected wellbeing or beauty products. They are not medicines or substitutes for medical treatment. If you are pregnant, breastfeeding, taking medication or managing a medical condition, consult an appropriate healthcare professional before using supplements.

Food supplements, food products and hygiene-related items cannot be returned or exchanged once opened, unless faulty. Eligible returns must be unused, unopened, in their original packaging and requested within 10 days of purchase with proof of purchase; current policy provides store credit for eligible returns.

The online store currently delivers within Malta. Shopify has Malta as the only active shipping country; Gozo is included within the Malta delivery zone.

Standard delivery is €6. Free delivery applies to orders over €50 in Malta and over €75 in Gozo. The applicable delivery charge is confirmed at checkout.

Shopify currently shows an estimated standard-delivery window at checkout and a local-delivery option described as shipping in 2 business days. The estimate shown for your order at checkout is the most relevant. We will contact you if there is an unexpected delay.

You will receive an order confirmation by email. If tracking is available, the dispatch notification will include the tracking details. For help, email info@naturhouse.mt with your order number.

Shopify checkout accepts supported debit and credit cards. Shop Pay, Apple Pay and Google Pay are enabled and appear when available for your device and account.

Contact us as soon as possible with your order number. We will confirm whether a change or cancellation is still possible, but this cannot be guaranteed once processing or fulfilment has started.

Email info@naturhouse.mt or WhatsApp +356 7750 9061 with your order number and clear photographs. The current Terms of Service ask customers to notify the store of defective, damaged or incorrect products within 48 hours of purchase.

Eligible returns or exchanges are accepted within 10 days of purchase when products are unused, unopened and in their original packaging, with proof of purchase. Eligible returns receive store credit. Opened food, supplement and hygiene products cannot be returned unless faulty.