Refund policy

Online purchases

For eligible online purchases, you may cancel within 14 days of receiving your goods without giving a reason. Contact info@naturhouse.mt with your order details and a clear cancellation request. Contact us to arrange the return address or an in-store return.

Where the statutory withdrawal right applies, we refund the amount due, including standard delivery where required, rather than requiring you to accept store credit. Refunds are made within the legal time limits. You pay return postage for a change-of-mind return, as disclosed before purchase; Naturhouse pays the necessary return costs for defective goods.

Exceptions

The withdrawal right does not apply to goods that deteriorate or expire rapidly, or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. These exceptions do not remove your rights if a product is defective or not as described.

In-store change-of-mind returns

Our voluntary policy for purchases made in store allows exchange or store credit within 10 days of purchase for unused, unopened products in their original packaging, with proof of purchase. This does not limit statutory rights.

Faulty or incorrect products

Contact us with your purchase details. We provide the remedies required by applicable consumer law; store credit is not imposed in place of a statutory remedy. Nothing in this policy limits mandatory consumer rights.