Refund policy

Returns or exchanges are accepted within 10 days of delivery throughout Malta.

Products must be unused, unopened and in their original packaging, and customers must provide a valid receipt or proof of purchase.

Eligible returns may be made at Naturhouse Malta or sent by post after contacting us. Customers are responsible for return postage.

Eligible returns, including faulty products, are issued as store credit.

For health and safety reasons, opened food supplements, food products and hygiene-related items cannot be returned or exchanged unless faulty.

This policy does not affect mandatory rights under applicable law.